gachaPrivacy Policy

This page describes what we collect when you use gacha and how we keep that data protected. Our privacy practices comply with applicable data protection standards. We collect only the information necessary to operate our platform, process your deposits and withdrawals, verify your account, and resolve disputes.

We at gacha do not sell your personal data to third parties. We do not use your information for marketing unless you consent. We do not share game activity or account history with anyone outside gacha except where required by applicable law or payment processors. Our data storage practices prioritize security and access restriction.

If you have questions about how we handle your data, contact our support team. We respond to data inquiries and access requests within a reasonable timeframe. Your privacy is central to how we operate our platform.

What information we collect on gacha

We collect personal information during account registration, including your name, email address, date of birth, and phone number. You provide this information voluntarily when you create your gacha account. We also collect identity documents—government-issued ID and proof of address—during account verification. These documents are necessary to comply with applicable regulations and prevent fraud.

When you deposit funds via DANA, e-wallet, mobile banking, or other payment methods, we receive payment transaction details from your payment provider. This includes your payment method type, the amount transferred, and the transaction timestamp. We do not store your payment credentials (card numbers, e-wallet passwords, or PIN codes) on our gacha servers. Payment processors handle credential storage securely on their own infrastructure.

We collect information about your activity on gacha, including games played, bets placed, deposits and withdrawals, and support interactions. We store login timestamps, IP addresses, and device information (browser type, operating system, app version). This information helps us detect unauthorized access, troubleshoot technical issues, and investigate disputes.

How we use your data on gacha

We use your personal information to operate your gacha account, process deposits and withdrawals, and verify your identity. Without this information, we cannot provide our service. During tournament seasons—Liga 1, Piala AFF, or Piala Indonesia matches—we process large volumes of sportsbook transactions. During these periods, our data processing intensifies but does not change in scope or method.

Our gacha platform uses your activity data to detect fraud and prevent unauthorized account access. If we notice unusual login patterns, we may ask you to verify your identity before processing a withdrawal. We also use activity logs to resolve disputes between players and our platform. For example, if you dispute a game outcome or transaction, our support team reviews the activity log to determine what occurred.

We analyze aggregate, anonymized data to improve gacha—for instance, identifying which live-dealer studios experience the most traffic or which slot games attract new users. This analysis does not identify individuals and is used only for platform optimization. We do not use your personal information for advertising or marketing without your explicit consent.

How we protect your data on gacha

We encrypt all data transmitted between your device and gacha servers using industry-standard HTTPS encryption. Your gacha account password is hashed and never stored in plain text. Access to our databases is restricted to employees who need it for their role and is logged for audit purposes. We maintain separate access controls for sensitive data such as identity documents and payment information.

Our gacha servers are hosted by third-party cloud providers that maintain security certifications. These providers undertake to protect data from unauthorized access, alteration, or destruction. However, our servers may sit outside your jurisdiction, and data may transit through multiple countries. By using gacha, you acknowledge that your data may be stored or processed outside your region.

We retain your data only as long as necessary. Account registration data is kept for the duration of your gacha account. Identity verification documents are retained for compliance periods set by applicable law, typically several years after your last account activity. Transaction logs are retained to support dispute resolution and comply with reporting requirements.

Third-party processors and your gacha data

We share your data with payment processors who handle deposits and withdrawals on gacha. When you deposit via DANA, e-wallet, mobile banking, or local payment, those payment providers receive your transaction information according to their own privacy policies. We do not control how they use your data beyond what is necessary for payment processing. Similarly, when you withdraw to your online payment, e-wallet, mobile banking, or local payment bank account, we share transaction details with your bank and our payment gateway provider.

Our gacha support team uses third-party ticketing software to manage customer inquiries. When you contact support via in-app chat or email, your messages and account details are stored in this system. The ticketing provider is contractually bound to protect your information and may only use it to fulfill support requests.

We may disclose your data if required by law, court order, or government request. We do not voluntarily report user activity to any authority unless compelled by legal process. If gacha receives a legal request for your data, we review the request for validity and notify you where permitted by law.

Your rights regarding your gacha data

You have the right to access the personal information we hold about you on gacha. To request a data export, contact our support team with your account email address. We provide a copy of your data in a standard format within a reasonable timeframe.

You may request that we correct or update inaccurate information in your gacha account. Log in to your account settings to update your name, email, or phone number directly. For corrections to identity documents, contact our support team with the corrected documents and we will update our records.

You may request deletion of your gacha account and associated personal data. Account closure is permanent and cannot be reversed. Your remaining account balance is returned to your registered payment method before deletion. We may retain transaction logs and identity documents if required by applicable law for compliance or dispute-resolution purposes.

Cookies and tracking on gacha

Our gacha platform uses cookies to maintain your login session and remember your preferences. These are functional cookies necessary for the platform to work. We do not use cookies for advertising or third-party tracking. You may disable cookies in your browser settings, but this may limit gacha functionality.

We do not use third-party analytics or advertising networks on gacha. We do not track your behavior outside our platform or share your data with social media companies. Our data collection is limited to what is necessary to operate our service and comply with applicable law.

Contact us about your gacha privacy

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We respond to privacy inquiries within a reasonable timeframe. Our support team speaks English and is available via in-app chat and email during standard business hours.

We update this privacy policy periodically to reflect changes in our platform or applicable law. We notify users of material changes via email or in-app notice. Your continued use of gacha after such notice constitutes acceptance of the updated policy. If you do not agree with updated privacy practices, you may close your account and request a data deletion as described above.